2. Through Air India Contact center in India (Toll free no. 1800 180 1407): (Awards for Air India Flights, Air India Upgrades)
Please call the AI contact center on the above number. On verification of your membership, the award tickets shall be issued by the call center agent and emailed to your email address registered in your membership account. (You can add an email address in your membership account by logging on in your account and clicking the update profile tab).
All applicable taxes and surcharges shall be borne by you. These shall be paid by credit card through the contact center IVR.
Please note the following;
- Purely domestic bookings can only be ticketed at the contact center. Tickets shall be emailed to you.
- International bookings for Award Tickets shall be made by the contact center; however, the tickets shall have to be purchased from Air India booking offices. This is because there is a requirement of documentation check for international travel.
- Only Master and Visa cards issued in India are accepted at the contact center for acceptance of payments.
- You may request award tickets for yourself or any person of your choice.
- Members residing in USA may call toll free number 1800 223 7776.
- Members residing in Canada may call toll free number 1800 6256424.
- Members residing in UK may call toll free number 800 635 0041.